Past Events

Please note: CEUs are only available for attendees of the live webinar who answer the three required polling questions.

August 18, 2022, 11:00 AM PDT
Let’s Get Physical: Unleashing the Power of Physical Therapy in Recovery



Physical therapy, in coordination with other medical treatment following a workplace injury, can provide a wide range of benefits. Some are better known – decreased pain, increased mobility and strength, prevention of further injury.

Some benefits are less known and understood but can have the greatest impact.

Physical therapy becomes a more powerful contributor to recovery when the injured worker is engaged as an active participant in their recovery, restoring their trust and confidence in their own ability to manage their safe return to work and activity.

To help improve your understanding and ability to best leverage physical therapy treatment in effective workers’ comp injury case management and resolution, this webinar will explore and answer:

  • What is the importance of PT in a workers’ comp injury?
  • What is needed to obtain the best outcome from PT?
  • What are some of the additional factors that influence PT outcomes?
  • How can the benefit of additional PT be assessed?
  • What if PT is not producing expected results?
  • What is the role of the nurse case manager in facilitating effective use of PT?

Please join us for this information-rich, high-value session to advance your understanding and success in utilizing physical therapy protocols and strategies.

Holly Garrett, RN, MSN, CCM, Nurse Case Manager, Choices Case Management

Ed Nickerson, P.T., Orthopedic Certified Specialist in Physical Therapy; Fellow, American Academy of Orthopedic Manual Therapy; Orthopedic Specialists of Sacramento

May 17, 2022, 11:00 AM PDT
Mind and Body: Behavioral Health Concerns In Workers’ Compensation



Employees are a package deal – they have physical bodies and psychological minds that constantly interact, sometimes even more so when they are injured. Psychosocial factors exist in nearly all claims, and ignoring them doesn’t help the injury resolve – in fact it can make it worse.

Fortunately, acknowledgement of behavioral health needs in workers’ comp is increasing. Our multidisciplinary panel of experts will guide you through:

  • The current state of behavioral health in workers’ comp claims and pending legislation
  • Common behavioral health issues accompanying physical injuries
  • Risks and costs of ignoring behavioral health issues
  • Behavioral health treatments for workers’ comp injuries • Specialized interventions for first responders’ stress and PTSD claims
  • Nurse case manager role in identifying needs and coordinating treatment

This webinar will help prepare you and your organization to better support injured workers’ behavioral health needs and integrate treatment into their claims that ultimately produce positive outcomes, cost savings and an improved experience for all parties.

Moderated by
Holly Garrett, RN, MSN, CCM, Nurse Case Manager, Choices Case Management

Kimberly Holton Psy.D, Clinical Quality Assurance Advisor, Ascellus
Mark Kamena, PhD, ABPP, MBA, MCrim, Director of Research, Lead Clinician and Co-Founder, First Responder Support Network
Alison Rost RN, MSN, CCM, Nursing Supervisor, Choices Case Management

April 26, 2022, 11:00 AM PDT
Diagnostic Imaging Best Practices

Learn about which injuries require an MRI and when to request one; what to expect before, during and after an MRI scan; how to interpret MRI report language; risks for MRI testing; types and use of other diagnostic tests; and, how to use MRIs for fraud detection.

Steve Ellerman, VP, Provider Relations, Orchid Medical
Dr. Rick Hartker, Practicing Neuroradiologist


March 15, 2022, 2:00 PM PDT
Navigating the New Med-Legal Review Rules

Emphasis on the Role of In Pro Per Applicants
Medical and legal expenses are reaching new highs, especially since the Division of Workers’ Compensation (DWC) adopted the new Medical-Legal Fee Schedule (MLFS) in April of 2021. The new MLFS represents the first increase in reimbursement rates for physician evaluators in 15 years. The $3 per page record review billing code MLPRR represents a significant expenditure.

In this webinar we will be sharing recommendations on Record Review Compliance and insights into the role of In Pro Per Applicants. We’ll also be touching on the MLPRR as well as addressing compliance issues, record review rules, and how it applies to AME, QME, and PTP issuing a report to prove or disprove a contesting claim or controversy.

Please join us!

Presented by
Zazil Mijares
Operations Manager
AM Lien Solutions

February 22, 2022, 11:00 AM PST
The Early Advantage: How Early Intervention Aids Workers’ Comp Outcomes
Free On-Demand Webinar

Early intervention in workers’ comp cases might sound like an idea that’s easier said than done. But experience proves, again and again, that a full understanding and timely application of early intervention strategies can provide a wide range of benefits to the injured worker, employer and entire claims team, including:

  • Increased likelihood of successful return to work
  • Decreased likelihood of the employee retaining an attorney
  • Increased effectiveness of interventions
  • Reduced cost of the claim
    • Less TTD paid
    • Less treatment time/ interventions
    • Less medication

Hear from our multi-disciplinary panel – an occupational medicine MD, an HR director and a case manager – as they share their real-world challenges and experiences, and prepare you and your organization to plan and implement effective early intervention strategies that produce positive outcomes, cost savings and an improved experience for all parties.



Attendees: CEU Credit Instructions

Moderated by
Holly Garrett, RN, MSN, CCM, Nurse Case Manager, Choices Case Management

Presenters and Additional Resources
Dr. Ken Takemoto, M.D., Chief Medical Officer, OccuDoc Live
    OccuDoc Flyer
Theresa Roland, Director of Human Resources, City of Lathrop
Susan Erno, RN, TCM Program Manager, Choices Case Management

January 28, 2022, 9:00 AM PST
Periodontal Disease What It Is and Why Should You Care

This webinar will provide workers’ compensation claims professionals with an in-depth understanding of periodontal disease. Participants will learn how health care providers determine work relatedness, and how they diagnose and treat periodontal diseases. Dr. Patrick Fitzgerald is a licensed dentist and one of EZ Dental Care’s Dental Advisors and Educational Speakers. He is a Fellow in the Academy of General Dentistry and obtained his fellowship in the International Congress of Oral Implantologists. His experience ranges from basic oral care to extensive treatment of the mouth.

Dr. Patrick Fitzgerald
Practicing Dentist

December 15, 2021, 2:00 PM PST
2021 Resolution Review: Key Insights into Resolving California Liens

The holidays are here and we’re so excited that we are presenting the final webinar of the year 2021 in partnership with Choices Case Management and Orchid Medical. AM Lien Solutions has put together a year-end wrap-up and cumulative review of lien resolution.

We will be talking about WCAB updates, billing and payment guidelines and Rules, as well as timeliness and compliance regarding Explanation of Reviews. We’re also including some common reasons liens are filed that may be subject to SBR/IBR. We’ll also be giving tips on a successful walk-through.

Zazil Mijares
Operations Manager
AM Lien Solutions

November 11, 2021, 11:00 AM PST
Brain Power: Return-to-Work Best Practices for Traumatic Brain Injuries and Post-COVID Syndrome

Traumatic brain injuries (TBI) have always presented some of the most challenging issues in injured worker treatment and workers’ compensation claims management. And now COVID-19 has introduced a new and complex form of brain injury appearing in our workforces – Post-COVID Syndrome.

To help claims, HR, risk management and healthcare professionals better understand the symptoms, best practices, expected outcomes and return-to-work probabilities for workers impacted by these conditions, two experts in these respective injury types will provide valuable insights and ideas to inform your approach, decision-making, and actions.



Miranda Kofeldt, Ph.D., LP, Clinical Director and Clinical Quality Assurance Advisor, Ascellus
    Resources & Links
Kathy Bermejo, M.A., CCC-SLP, CCM, CBIS, CBIST, Clinical Evaluator, Centre for Neuro Skills
    Full Presentation Slide Deck

August 27, 2021, 11:00 AM PDT
Bone Growth Stimulation for Non-Healing Fractures

Of an estimated 7.9 million fractures that happen each year in the United States, 5% to 10% of them don’t heal or take longer than usual time to heal. Bone growth stimulation (BGS) using an electronic device may speed healing and provide an alternative to surgical intervention.

In this webinar, claims, risk and clinical professionals will learn about:

  • Non-healing fracture definitions
  • The risk factors that play a role in bone healing
  • Interventions for the non-healing fracture
  • Bone growth stimulation (BGS) vs. surgical interventions
  • Considerations for use of bone growth stimulators
  • Current FDA-approved bone growth stimulators
  • Cost containment benefits of BGS

David Anderson, ATP
Orchid Medical

July 22, 2021, 11:00 AM PDT
Ready or Not: Re-Defining Return-to-Work in the Post-COVID Workplace
Free On-Demand Webinar

As employees return to work – not from an injury but from months of working at home or not working at all – employers face a new set of challenges. Learn from our expert panel how to skillfully address these new physical, psychological, medical and organizational challenges to facilitate a successful return to work for employers and employees alike.



Presenters and Additional Resources
Miranda Kofeldt, Ph.D., LP, Clinical Director and Clinical Quality Assurance Advisor, Ascellus
    Return to Work Post-COVID
Steve Moon, BSc, CWCE, CELE, PTA, AOEAS, Founder, Bay Area FCE, LLC
    The ABC of FCE
    Ergonomic Telecommuting Review Form
Theresa Roland, Director of Human Resources, City of Ceres, California
Holly Garrett, RN, MSN, CCM, Nurse Case Manager, Choices Case Management

May 20, 2021, 11:00 AM PDT
Workers’ Compensation: Audiology and Hearing Aids

Please join us as we explore workers’ compensation-related issues around preventing workplace hearing loss, compliance, claims, and appropriate treatments.

Jordan Burch, COHC
Vice President
Advanced Hearing Providers


April 14, 2021, 11:00 AM PDT
Workers’ Compensation: A Litigation Specialist’s Perspective

Zazil and the team at AM Lien Solutions are passionate about providing aggressive defense of liens on California Workers’ Compensation claims and provides training to all of her clients. She has over 15 years’ experience in Lien and Litigation and is well respected in the industry.

What We’re Talking About

  • The Rules
  • Billing and Payments
  • IBR & SBR
  • Medical Treatment, Medical Legal, Copy Service, Interpreting

Zazil Mijares, Operations Manager, AM Lien Solutions

March 25, 2021, 2:00 PM PDT
Injections: A Shot in Your Claim



When prescribed appropriately and in a timely manner, injections of various types can provide relief for acute or chronic pain and positively impact claims resolution. However, improper administration or delayed treatment can produce adverse health effects, increase costs and prolong disability.

Claims, HR, Risk and Clinical Professionals will learn:

  • Symptoms and signs it’s time to consider an injection
  • The primary types of injections, their uses and risks
  • How to best maximize positive outcomes
  • The importance of post-injection treatments and follow-up

Holly Garrett, RN, MSN, CCM; Nurse Case Manager; Choices Case Management


6 Signs It’s Time
When is the right time to consider bringing in a nurse case manager? What difference can a nurse really make in speeding case closure?


Food For Thought
Ask about Lunch & Learn seminars and training workshops in your office! Current topics presented at no cost by our subject matter experts. CEUs available.


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