IMPACT Early Intervention Program
Early intervention, conducted by a skilled nurse case manager, is a proven strategy for quickly assessing workplace injuries, obtaining early and appropriate treatment and care, and returning injured employees back to work sooner.
Plus, the return on an early intervention investment is tremendous – it can lower future medical costs on average by 18%, lower overall claim costs on average by 26%, and reduce by 15% on average the time required to resolve a claim.*
Here’s how it works:
- Referral submitted to Choices (automated referral process available)
- A Choices telephonic nurse case manager (NCM) is assigned within approximately one business day on all new medical and time loss injuries (excluding first aid).
- NCM expedites and coordinates:
- initial assessment, communicated via same-day, three-point contact protocol
- follow up evaluations
- treatments and authorizations
- medical reports / work status
- Auto-authorizations (RFA) by RN available per client criteria
- NCM dialogues with claims examiner for determination of continued nursing services.