Nurse On Demand

24/7 Nurse Triage and Injury Reporting Services

Our unique, responsive, full-service workplace injury reporting program provides a wide range of benefits to injured workers and their employers.

  • Skilled triage nurses make assessments of employee injury or illness to determine severity and the best course of action;
  • Employees have access to immediate injury care advice, beyond basic first aid, 24 hours a day, seven days a week; and,
  • Employers ensure their injured workers receive the appropriate level of care, reducing unnecessary costs and providing important documentation.

Program Highlights

  • For Employees
  • Available 24 hours a day, 7 days a week, 365 days a year
  • Bilingual, native Spanish-speaking staff
  • Provides a neutral contact for employees to report a workplace injury
  • Higher satisfaction among injured employees promotes improved overall workplace morale

 

  • For Employers
  • Reporting enables employers to better track and address safety issues
  • Quality documentation – call logs available; all calls are recorded, kept for a minimum of four years, and available as transcripts
  • Customizable incident report questions to meet employer needs
  • Customizable treatment authorizations; can include information on modified work available, first aid invoice submission, utilization review instructions, where to send work status reports, etc.
  • Program rollout support – the key to success
    • Dedicated toll-free number available
    • Workplace Posters posted in various places
    • Wallet Cards handed to each employee
    • Staff communication
    • Supervisor Meetings
    • Employee benefits fair
    • Onsite rollout meeting and program support available

How it Works

  • Employee or supervisor calls the Choices CareLine (call 911 first for life-threatening emergencies)
  • Choices triage nurse collects employee demographics and injury details
  • CareNurse triage determines appropriate course of action via medical algorithms
    • Report only
    • Self-care advice
    • Referral to facility/physician care
      • Seek treatment now
      • See physician within specified period
  • Treatment facility notified (if referral is made)
  • CareReport distributed to company stakeholders (HR, management, claims, etc.)

 

Benefits of Nurse On Demand

  • Reduced workers’ compensation claims filed
  • Reduction in reporting (lag) time
  • Reduction in cumulative Trauma injuries reported
  • Reduction in emergency room visits and costs
  • Improved incident reporting details for employers
  • Reduction in lost time days
  • Time savings for human resources and safety personnel

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